Your Privacy Is Our Responsibility
This page provides a complete overview of how your personal information is collected, stored, and protected on the 78bat platform.
Introduction & Scope
This privacy policy applies to all services of the 78bat platform — the website, mobile browser version, and all related features. By using our services, you are considered to have agreed to the terms of this policy.
78bat is committed to providing a safe and reliable online gaming environment for Bangladeshi players. Protecting your personal information is our highest priority. This policy will clearly explain what types of information we collect, how we use it, and what steps we have taken to keep your data secure.
Please read this policy carefully. If you have any questions, contact our support team.
1 Types of Information Collected
We collect only the information necessary to provide our services. Below is a description of the types of information we may collect:
1.1 Registration & Account Information
When creating an account or logging in to 78bat, you provide the following information:
- Your full name and date of birth (for age verification — for users aged 21 and above only)
- Email address and mobile number
- Username and password
- Preferred language and currency (Bangladeshi Taka / ৳)
1.2 Identity Verification Information
We may verify your identity to ensure account security, prevent fraud, and promote responsible gaming. The following documents may be collected for this purpose:
- National ID card (NID) or passport photo
- Proof of residence (where applicable)
1.3 Financial Transaction Information
We process payment-related information during deposits and withdrawals. The payment methods currently supported on 78bat are bKash, Nagad, and Rocket. For transactions made through these mobile banking services, only the transaction record (amount, time, and method) is stored. Sensitive financial information such as card or account numbers is not stored directly on our servers.
1.4 Usage Information & Technical Data
When you use 78bat, we automatically collect certain technical information, such as:
- IP address and device type
- Browser information and operating system
- Pages visited, session duration, and navigation patterns
- Gaming activity and betting history
Purpose of Using Your Information
We use your information only for legitimate and specific purposes. 78bat uses your information for the following:
2.1 Account Management & Service Delivery
Your information is essential for creating and managing your account, processing transactions, and providing gaming features. It is also used to confirm deposits and withdrawals through bKash, Nagad, or Rocket.
2.2 Identity Verification & Security
Identity verification is carried out to prevent fraud, money laundering, and unauthorized access. 78bat applies SSL encryption and advanced security measures to ensure a safe platform. System logs are analyzed to detect suspicious activity.
2.3 Customer Support
When providing our 24/7 live chat and email support, your account information is verified and relevant data is accessed to resolve issues.
2.4 Responsible Gaming
Players' gaming behavior is monitored to identify problematic patterns, and protective measures such as self-exclusion and limit-setting are applied.
2.5 Legal & Regulatory Obligations
Certain information may be retained to meet applicable laws, regulations, and regulatory authority requirements.
Sharing Information with Third Parties
We do not sell your personal information to any third party. However, information may be shared with specific service providers in the limited circumstances below:
3.1 Payment Processing
Necessary transaction information is shared with mobile payment services such as bKash, Nagad, and Rocket to complete financial transactions. These services are governed by their own privacy policies.
3.2 Technology & Service Partners
Game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Microgaming, NetEnt, Ezugi) and technology infrastructure providers may access limited information necessary to deliver services. Strict confidentiality agreements are in place with these partners.
3.3 Legal Obligations
We may be required to disclose information to legal authorities if required as part of a court order, government directive, or other legal process.
3.4 Business Transfers
In the event of a business merger or acquisition, your information may be transferred to the new operating entity. You will be notified in advance in such cases.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to function properly and to improve your experience.
4.1 Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, remember language preferences, and ensure secure connections. Disabling these cookies may prevent the service from working properly.
4.2 Functional Cookies
These cookies are used to remember your preferences and settings, such as your preferred language or game category.
4.3 Analytical Cookies
Data is collected to understand how users interact with the website in order to improve our services. This information is analyzed in aggregate form and is not used to directly identify any individual.
Cookie Control: You can manage cookies through your browser settings. Please note that disabling certain cookies may cause some features of 78bat to not work properly.
Data Security Measures
78bat has implemented industry-standard technical and procedural measures to keep your personal information secure.
5.1 Encryption & Data Protection
- All data transfers are secured using SSL (Secure Socket Layer) encryption technology.
- Stored sensitive information is kept in encrypted form.
- Passwords are stored as hashes — the original password is never stored in plain text.
5.2 Access Control
- Only authorized personnel may access personal information on a need-to-know basis.
- All staff are trained to comply with the privacy policy.
- All system access activity is logged and monitored.
5.3 Security Audits
Regular security audits and vulnerability assessments are conducted to ensure the security of our systems. In the event of a data breach, a process is in place to notify affected users in accordance with applicable regulations.
Data Retention Period
We do not retain your information for longer than necessary.
6.1 Active Accounts
Your account information, transaction history, and gaming records are retained for as long as your account remains active.
6.2 Closed or Inactive Accounts
Even after an account is closed, certain information may be retained for a period required by law to meet legal and regulatory obligations.
6.3 Financial Transaction Records
Transaction records may need to be retained for an extended period to comply with financial regulatory requirements. These records are not used for any purpose beyond legal obligations.
Your Rights & Controls
As a user of 78bat, you have the following rights over your own information:
7.1 Right to Access
You may request a copy of the personal information we hold about you. Contact the support team to do so.
7.2 Right to Correction
If any information we hold about you is incorrect, it can be corrected through account settings or by contacting the support team.
7.3 Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, this request may not be fully fulfilled in cases of legal obligations or ongoing disputes.
7.4 Right to Opt Out of Marketing Communications
You may stop receiving marketing communications at any time. Update this preference through account settings or by contacting the support team.
7.5 Right to File a Complaint
If you have any concerns about how your information is handled, contact our support team directly. We will consider your complaint with appropriate seriousness.
Minor Protection & Policy Changes
8.1 Age Restriction
78bat is for users aged 21 and above only. We do not knowingly collect information from minors. If we become aware that information has been collected from a minor, we will immediately delete that information and close the account.
8.2 Changes to This Policy
We may update this privacy policy from time to time. For any significant changes, we will:
- Publish a notice on the website.
- Send an update to the registered email address (for major changes).
- Update the "Last Updated" date at the top of the page.
Continued use of the service after any changes will be considered as your agreement to the new policy. We recommend checking this page regularly.
8.3 International Data Transfers
Our servers may be located outside Bangladesh. Regardless of where your information is stored, we are committed to upholding the standards of this privacy policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, contact our support team. We are available 24/7.
Contact Our Support Team
Email: [email protected]
Support is available 24/7 via live chat and email in both Bengali and English.